March 25, 2017
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Tremco Barrier Solutions - Homeowner Service Request
Please refer to our
before filling out a Service Request.
A service request cannot be performed without the warranty number
located at the top right hand corner of your warranty document.
You must have your warranty number available when filling out a service request.
Please answer all questions to the best of your knowledge
*HSR's cannot be processed without the warranty number*
Postal / Zip Code:
Date of Application if known:
Are you the first owner?
Exterior basement wall construction?
Is your basement finished?
Do you have a dehumidifier?
Moisture is evident at...
Wall / Floor seam
Is there a crack in the wall?
If Yes, does crack extend to top of wall?
If Yes, is it below a window?
If Yes, at a utility penetration?
Condition of the wall is...
Is there standing water on floor?
Does the grade (ground) slope away from
Are the downspouts extended or in a ground pipe?
Does the grade level extend above waterproofing?
Is there an operating sump pump?
or additional information:
Enter Validation Code:
Your Service Request will be processed in the order in which it was received. Once we receive your fully completed service request, please allow 5-8 business days for the waterproofing contractor to contact you. Please note that the waterproofing contractor may charge a service fee to investigate the source of your moisture issue.
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